From Wikipedia, the free encyclopedia.
The Hawthorne effect is an improvement in a process by the psychological stimulus of being singled out and made to feel important. If participants know they are a part of an experiment, that can lead to improved efforts of the people involved. This creates a distortion of research results caused by the response of subjects to the special attention they receive from researchers.
The effect was first noticed in the Hawthorne plant of Western Electric. Production increased not because of actual changes in working conditions introduced by the management, but because management demonstrated an interest in such improvements (often referred to as Self-fulfilling prophecy).
Along with Frederick Taylor's work, this study gave rise to the field known as Industrial Psychology. Social group influences and interpersonal factors must also be factored in when performing efficiency research such as time and motion studies.
